Accessibility statement for SM重口

This accessibility statement applies to the SM重口 website: /

This website is run by Lancashire Fire and Rescue. We want as many people as possible to be able to use our website. For example, that means you should be able to:

  • change colours, contrast levels and fonts

  • zoom in up to 300% without the text spilling off the screen

  • navigate most of the website using just a keyboard

  • navigate most of the website using speech recognition software

  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

has advice on making your device easier to use if you have a disability.

How accessible this website is

We believe our website to be mostly accessible and hope as many people as possible will be able to use it without difficulty. We are, however, aware that some accessibility issues exist within the home fire safety check form.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • email: communications@lancsfirerescue.org.uk

  • call: 01772 862545

We鈥檒l consider your request and get back to you in 14 working days.

Reporting accessibility problems with this website

We鈥檙e always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we鈥檙e not meeting accessibility requirements, contact us:

  • email: communications@lancsfirerescue.org.uk

  • call: 01772 862545

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 鈥榓ccessibility regulations鈥). If you鈥檙e not happy with how we respond to your complaint, .

Technical information about this website鈥檚 accessibility

SM重口 is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to 鈥榯he non-compliances and exemptions鈥 listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

The home fire safety booking form is not fully accessible due to the following reasons:

  • Heading elements are not used consistently to convey the structure of the form. This fails WCAG success criteria 1.3.1 (Info and relationships).

  • Some form fields are missing programmatic labels, or the labels are not associated with the interactive page element, so the labels are not announced in a useful way by a screen reader. This fails WCAG success criteria 1.3.1 (Info and relationships), 3.3.2 (Labels or Instructions) and 4.1.2 (Name, Role, Value).

  • The colour contrast of error messaging is insufficient in places making it hard from some people to read content. This fails WCAG success criterion 1.4.3 (Contrast (Minimum))

  • The focus order through the form does not preserve meaning. This fails WCAG success criterion 2.4.3 (Focus Order).

  • The form is embedded as iframes and is missing a clear title so it may not be clear to screen reader users what is contained within the form. This fails WCAG success criterion 4.1.2 (Name, Role, Value).

We are working in partnership with our fellow Fire and Rescue Services to develop a new, accessible home fire safety booking form. In the meantime, anyone wishing to book a home fire safety check who has trouble accessing the form is encouraged to contact us by phone.

Details are available on the home fire safety check page.

Preparation of this accessibility statement

This statement was prepared on 21/03/24. It was last reviewed on 20/03/24.

This website was last tested on 19th March 2024. This website was tested for compliance with the Web Content Accessibility Guidelines V2.2 level A and level AA, and the test was carried out by

We used the Website Accessibility Conformance Evaluation Methodology (WCAG-EM) approach to deciding on a sample of pages to test.